SERVICE AGREEMENT

Jet City Flowers

Last Revision August 8, 2018. A copy of this document prior to revision is always available upon request.

1. DISCLOSURES

a. PHOTOS: We reserve the right to use of our photographs for display or promotion. It is likely you will appear in a photo(s) taken on or around your wedding day that will be used in our professiona portfolio, digital media (“photo”) and our publications.

b. LIABILITY: We reserve the right to cancel the contract if at any time we feel the obligations cannot be met. In the event of fire, natural disaster, war, acts of god, or emergencies, our liability is limited to full refund of monies paid.

c. AVAILABILITY: The fact that you received a quote from us does not guarantee availability.  When you are ready to turn in your a date retainer fee we will need to check the calendar again at that time.  Some couples decide quicker than others, so we keep the date open until a check is received out of fairness to the quick decision makers.

d. DELIVERY Delivery and set up are complimentary in King, Snohomish, and Pierce County.  Orders received outside this area are assumed to be picking up from Jet City Flowers studio at 10AM morning of wedding.

e. TOSS: We provide you with a free toss bouquet when you order a bridal bouquet from us as part of your wedding order..  It’s official!

f.  VENUE: Customer agrees to verify whether their venue has retrictions on decor set up and to pass this info along as needed.  For example,  if you order fresh petals for the flower girl but the venue as a no petal policy, we can’t be held liable for venue fines when she tosses petals.

g. INDEMNITY:Customer releases Jet City Flowers from liability associated with your guests, yourselves, the flowers, and venue in the unlikely event someone discovers life isn’t fair, hurts themselves, or just plain does not like something.  (see above example).

2. PAYMENT TERMS

a. METHOD: Cash or Check is great, as is paying via the online order system at https://jetcityflowers.com/orders. If you would like to use a credit card on a face to face visit we can still make the payment via my website, it’s not a problem.

b. DATE RETAINER: A $100 non-refundable retainer fee reserves your wedding date on our calendar.

c. PAYMENT SCHEDULE FOR FLOWERS: Remaining balance is due 30 days prior to your wedding.  We will need to special order supplies and flowers at the 30 day mark. If you pay early, your payments remain refundable until 30 days before your event.  Payments become non-refundable within 30 days of event.

d. FINAL PAYMENT: If you are meeting with us in person, the final consultation is a great time to make your final payment.  It stays refundable until 30 days prior to your wedding.

e. LATE FINAL PAYMENTS: Payments made when your date is less than 30 days away are subject to increased instances of flower substitutions due to missing the wholesaler’s order deadline.  We reserve the right to keep the $100 retainer for blocking off your date on our calendar AND the right to refund the late payment rather than fulfilling the order on a rush. 

f.  CHANGES: Changes are unlimited and just fine until 30 days prior to your wedding.

g. RETURNED CHECKS: $30 service fee.

h. SUBSTITUTIONS: All flowers will be the freshest highest quality obtained at auction by our wholesaler supplier. We reserve the right to make substitutions in the event that the flowers received are not of the quality suitable for your wedding, or the shade is wrong, or they’re damaged. This truly rarely ever happens, and if it does we will exhaust all other sources prior to substituting with something different, at the designer’s discretion.

i. TERMS: Receipt of payment of any kind is considered compliance and agreement with these policies AND the specific outline of services being provided for your event which will be referenced by your Quote Entry Number

2. PAYMENT TERMS

a. METHOD: Cash or Check is great, as is paying via the online order system at https://jetcityflowers.com/orders. If you would like to use a credit card on a face to face visit we can still make the payment via my website, it’s not a problem.

b. DATE RETAINER: A $100 non-refundable retainer fee reserves your wedding date on our calendar.

c. PAYMENT SCHEDULE FOR FLOWERS: Remaining balance is due 30 days prior to your wedding.  We will need to special order supplies and flowers at the 30 day mark. If you pay early, your payments remain refundable until 30 days before your event.  Payments become non-refundable within 30 days of event.

d. FINAL PAYMENT: If you are meeting with us in person, the final consultation is a great time to make your final payment.  It stays refundable until 30 days prior to your wedding.

e. LATE FINAL PAYMENTS: Payments made when your date is less than 30 days away are subject to increased instances of flower substitutions due to missing the wholesaler’s order deadline.  We reserve the right to keep the $100 retainer for blocking off your date on our calendar AND the right to refund the late payment rather than fulfilling the order on a rush. 

f.  CHANGES: Changes are unlimited and just fine until 30 days prior to your wedding.

g. RETURNED CHECKS: $30 service fee.

h. SUBSTITUTIONS: All flowers will be the freshest highest quality obtained at auction by our wholesaler supplier. We reserve the right to make substitutions in the event that the flowers received are not of the quality suitable for your wedding, or the shade is wrong, or they’re damaged. This truly rarely ever happens, and if it does we will exhaust all other sources prior to substituting with something different, at the designer’s discretion.

i. TERMS: Receipt of payment of any kind is considered compliance and agreement with these policies AND the specific outline of services being provided for your event which will be referenced by your Quote Entry Number

 

3. RENTALS

a. PAYMENT: The rental fee plus the Security Deposit covering 25% of the replacement value is due 30 days prior to the event date. It can be paid by cash or check, or by credit card at https://jetcityflowers.com/reserve-date

b. REFUND OF DEPOSIT: Refunds will be issued  24-48 hours after the items are received back in decent condition after the wedding.  Any late fees, cancellation fees, or replacement charges are taken out of the security deposit before it is returned.

c. DAMAGED OR MISSING ITEMS:  Customer is responsible for cost of full replacement value of any missing items.  The security deposit will be applied toward the amount needed to cover any missing or damaged-to-the-point-of- unusable items. The goal is definitely to issue a full refund, but be aware the opposite could happen: you could receive a bill from us if more than 25% of the rental items are missing or damaged since the security deposit only covers 25% of the value.

d. DELIVERY Delivery and set up of rental items is complimentary in venues located in King, Snohomish, and Pierce County.  Orders received outside this area are assumed to be for pick up from Jet City Flowers studio at 10AM the morning of the wedding.

e. RENTAL PERIOD: Items are due back the Tuesday immediately following your event by 6PM.

f. LATE FEE: Items are due Tuesday, after that the late return fee for rentals is $25 per day, per line item. for the first 2 days. Replacement cost  is due on Friday following your event at noon as we would then presumably need to purchase new items for the upcoming weekend’s events.

g.  VENUE: Please don’t leave rental decor behind at the venue! Venue policies typically state they will not be held liable for items left behind.  Appoint someone you trust to handle the return of rentals by the Tuesday following your event, and then provide their name and phone # to us please.

 

4. CANCELLATION

a. FEE: Upon cancellation more than 30 days in advance of your wedding date, a cancellation fee of only $100 is forfeit.  The remainder of your balance paid will be refunded.  Again, that’s if you cancel more than 30 days before event day.

b. REFUNDS: Rental security deposits are refunded in the event of cancellation.  There is no way you’ll be able to misplace or damage items you never borrowed.

c. NO REFUNDS: If you cancel within 30 days of the wedding or event, both the actual rental fees and the entire flower order are non-refundable.

d. CONTACT: Cancellation needs to be received in writing {Andrea@jetcityartwork.com}, but a phone call would also be nice if you have any suggestions!  Continual improvement of customer experience is a high priority!  (206) 765-7616.